Privacy Protection

Privacy Policy

AI Town Lab (operated by Velocentra CO)

Last Updated: 2025-11-24

Welcome to AI Town Lab. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. By using our services, you agree to the practices described in this policy.

Information We Collect

To provide our services, we collect the following types of information:

  • Account Information: Basic information such as email address and username provided during registration.
  • Uploaded Content: Images and video files you upload for AI generation.
  • Payment Information: Payment data processed through Stripe. We do not directly store complete credit card information.
  • Usage Data: Technical information including log files, IP addresses, browser type, and access times.

How We Use Your Information

  • Provide, maintain, and improve AI image and video generation services
  • Analyze usage patterns to optimize product features and user experience
  • Process payment transactions and manage subscriptions
  • Send service-related notifications, updates, and marketing information (opt-out available)
  • Detect and prevent fraud, abuse, or security threats

Data Storage & Security

  • Storage Platform: We use Supabase as our primary data storage platform with industry-standard security measures.
  • Uploaded Image Retention: Original uploaded images are automatically deleted within 24 hours after AI processing.
  • Generated Content: AI-generated images and videos are permanently saved in your account unless you choose to delete them.
  • Security Measures: All data transmission uses HTTPS encryption, and stored data is protected with encryption.

Third-Party Services

We use the following third-party services to provide complete functionality:

  • Stripe: Securely processes payment transactions in compliance with PCI DSS standards
  • AI Providers: Google (Veo), OpenAI (Sora), Replicate, and others provide AI model services
  • Supabase: Provides secure database and storage services

Cookie Usage

We use cookies and similar technologies to:

  • Maintain your login session and authentication
  • Save your user preferences and language selection
  • Analyze website usage to improve our services

Your Rights (GDPR/CCPA)

Under privacy laws such as GDPR and CCPA, you have the following rights:

  • Right to Access: Request to view your personal data we hold
  • Right to Deletion: Request deletion of your account and related data
  • Data Portability: Request to export a copy of your data
  • Marketing Opt-Out: Unsubscribe from marketing emails at any time
  • Right to Rectification: Request correction of inaccurate personal information

Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we discover we have collected data from minors, we will delete it immediately.

Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website announcement. Continued use of the service indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Email: support@aitownlab.com

Company: Velocentra CO